This Privacy Policy describes how Limi Landscaping LLC(“Limi Landscaping,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit limilandscaping.com, contact us, or use our services.
1. Information We Collect
We collect the following categories of information:
- Information you provide directly — name, email address, phone number, property address, service interest, and any details you include in form submissions or communications.
- Service information — records of services performed and invoices. We may take photos of completed work for internal records, quality control, and portfolio/marketing purposes. We will only use photos for public marketing with your permission and will avoid displaying identifying personal details, such as house numbers, license plates, or personal items, where reasonably possible.
- Automatically collected information — IP address, browser type, pages visited, approximate location, and referring URL.
- Advertising and analytics data — we use the Meta (Facebook) Pixeland Meta Conversions API to measure ad performance and improve the targeting of our campaigns. When you visit the site or submit a form, basic event data (including hashed email and phone, IP, and user agent) may be transmitted to Meta. See "Advertising and Tracking" below for details and opt-out instructions.
2. How We Use Your Information
- To respond to your inquiries and provide estimates.
- To schedule, perform, and invoice for services.
- To send appointment reminders, follow-up messages, and service updates (see SMS Terms).
- To improve our services and website.
- To comply with legal obligations.
3. Sharing of Information
We do not sell your personal information for money. We may share limited website activity and contact-event information with advertising and analytics partners, such as Meta, as described in this Policy, for measurement, attribution, and campaign optimization. We may also share information with:
- Service providers who help us operate our business (e.g., payment processors, scheduling software, email and SMS providers). These providers are bound by confidentiality agreements.
- Legal authorities when required by law, court order, or to protect our rights, property, or safety.
Phone numbers collected through SMS consent are never shared with third parties or affiliates for marketing purposes.
4. SMS and Phone Communications
When you provide your phone number and request services from Limi Landscaping, you agree that we may contact you by phone or text regarding your inquiry, estimate, appointments, service updates, billing, and related transactional matters. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive marketing text messages is not a condition of purchase. Promotional text messages, if any, will only be sent with separate consent where required. See our SMS Terms for full details.
5. Cookies and Tracking
Our website uses cookies and similar technologies for session management, basic analytics, and advertising measurement.
You can disable cookies in your browser settings; some site features may not work correctly if cookies are disabled.
5a. Advertising and Tracking
We use the Meta (Facebook) Pixel in your browser and the Meta Conversions API on our servers. Together they allow us to:
- Measure how many visitors who saw our ads request an estimate.
- Show our ads to people similar to current customers (lookalike audiences).
- Avoid showing ads to people who already converted.
Data sent to Meta includes pages visited, basic device info, and — when you submit a contact form — your email, phone, and address fields. These fields may be hashed before transmission (one-way SHA-256), meaning they are converted into a coded format before being sent. Hashing helps reduce exposure of raw contact information, but it does not make the data fully anonymous. Meta may use this information for ad measurement, attribution, and campaign optimization.
To opt out of Meta tracking on this site, you can:
- Use a browser with tracking protection (Brave, Firefox with strict mode, Safari).
- Install a content blocker (uBlock Origin, Privacy Badger).
- Adjust your ad preferences directly with Meta at facebook.com/settings/ads.
6. Data Retention
We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Lead inquiries that do not convert to customers are typically retained for up to 24 months and then deleted.
7. Your Rights
You may, at any time, request to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your information, subject to legal retention requirements.
- Opt out of marketing communications.
To exercise these rights, contact us at sales@limilandscaping.com.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your information safe and limit access to authorized personnel only.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Material changes will be communicated where required or appropriate.
11. Contact Us
Limi Landscaping LLC
Hanover, MA, USA
Email: sales@limilandscaping.com
Phone: (774) 581-6201